AI intake for tenant-rights firms
Every tenant call answered. Every intake completed. Every case scored.
Distressed callers, served notices, and after-hours emergencies — handled the moment they call.
Mia answers tenant calls 24/7, runs a complete intake — habitability, harassment, lockouts, deposits, eviction — flags the urgent ones, scores each matter on your firm’s criteria, and delivers an attorney-ready report to your dashboard.
- No heat or hot water for 11 days; landlord notified twice
- Mold in two rooms — tenant has photos and texts
- Served a 3-day notice to pay or quit
- Two young children in the unit
- City (LAHD) complaint filed; inspection pending
- Rent current — not a non-payment matter
Tenant reports 11 days without heat or hot water plus mold, with photos and a filed city complaint, and has now been served a 3-day notice. Rent is current, so this isn’t non-payment — the eviction timeline makes attorney review urgent.
Fictional sample — every report is built from your firm’s own intake criteria.
For tenant firms, the first call is the case — and it’s rarely at a convenient time.
Tenants call in crisis: served with papers, locked out, no heat, a sick child in a moldy unit. The matter that needs an attorney today and the one that needs a callback sound the same on the first ring — until someone does a real intake.
The calls you miss
A tenant served on a Friday night can't wait until Monday. After-hours, weekend, and overflow calls turn into voicemail — and the next firm's client.
The calls you take
Your team sorts genuine habitability and eviction matters from out-of-scope calls, one distressed caller at a time — hours a day.
The urgent ones
A lockout, a utility shutoff, or a court date this week needs to reach an attorney now — not after a callback queue.
From first ring to attorney-ready file
How Mia handles a tenant call
- 1
Answers 24/7
Mia picks up every tenant call, day or night, and follows your firm's intake rules.
- 2
Runs the tenant intake
The property, landlord, lease, rent status, the conditions, who's affected, and what's documented.
- 3
Flags urgency
A served eviction, a lockout, a utility shutoff, or an imminent court date is escalated right away.
- 4
Scores the matter
Each case is categorized by strength, urgency, and fit — using your firm's criteria.
- 5
Delivers the report
A clean, attorney-ready summary: the facts, the deadlines, and a recommended next step.
Built for tenant-rights work
The matters Mia is built for
And because the intake is yours, you decide the questions, the urgency rules, and the scoring criteria — Mia just runs your playbook, every call, around the clock.
Build your tenant intakeBuilt for the risk profile of law firms
A distressed tenant’s first call is your reputation. So the firm stays in control.
No legal advice
Mia gathers facts, follows your intake script, and never gives legal advice or promises an outcome.
Attorney control
Your firm decides what Mia asks, what gets flagged, what gets scored, and when a human steps in.
Urgency escalation
Served evictions, lockouts, utility shutoffs, court dates, and distressed callers are routed for fast follow-up.
Consent & recording
Recording disclosure is handled at the start of each call per your firm's requirements.
Data separation
Each firm's intake data is kept separate, encrypted, and organized for review and follow-up.
Questions tenant firms ask
Does Mia understand tenant-rights matters?+
Yes. She's configured for habitability and repairs, mold, landlord harassment, notices and rent increases, lockouts, security deposits, and eviction / unlawful detainer — and your firm decides exactly what she asks.
Can it tell an urgent eviction from a routine repair?+
Yes. A served unlawful detainer, a lockout, a utility shutoff, or a court date this week is flagged as urgent and routed for immediate follow-up — separately from a non-urgent repair request.
Does it give legal advice?+
Never. Mia gathers facts and defers every legal question to the attorney, with hard guardrails — because a bad first call with a distressed tenant is a reputation risk, not just a lost lead.
Is this only for tenant-rights firms?+
No. Intake Concierge is customizable for any plaintiff-side practice — tenant rights, personal injury, employment, and more. The intake questions and scoring are built around your firm.
How much does it cost?+
Pricing is tailored to each firm and your call volume — we'll walk through it on a quick demo. A single signed matter typically covers it many times over.
Is tenant call data secure?+
Yes. Recording is disclosed on every call, data is encrypted, and each firm's information is isolated from every other firm's.
The next tenant call is coming. Decide who answers it.
Let Mia answer your next tenant call, complete the intake, flag the urgent ones, and score it — before your team loses another afternoon, or a served tenant calls the next firm.